Usage of test cases in Solution Manager

SAP CRM projects requires content for testing to

• Validate that implemented standard processes work correctly in Customer environment
• Facilitate the speedy and efficient setup of prototypes/sandbox systems to show standard functionality
• As a basis for test & approval of enhancement or modified SAP CRM Business Processes
• Validate that the cross SAP Component processes are working correctly in an Integrated environment

SAP CRM Projects need content for testing in form of specific test cases for scenairos and processes.

Know More in this manul, download from rapidshare or mediafire.

What is CRM?
Customer Relationship Management is a business strategy aimed at optimizing customer-facing activities for the greatest impact on business success.

Competitive Markets, demanding customers and the need to optimize internal processes put companies under great pressure. They are now looking for a software solution which provides seamless end-to-end integration, offers the functionality required by their industry and can be flexibly deployed.

This Manual on Introduction to mySAP CRM Overview(PDF) (contains Media and Text) covers:

1. Introduction to mySAP CRM
2. Foundation & Architecture
3. mySAP CRM Analytics
4. mySAP CRM Marketing
5. mySAP CRM E-Commerce
6. mySAP CRM Channel Management
7. mySAP CRM Sales
8. mySAP CRM Interaction Center
9. mySAP CRM Service
10. mySAP CRM Field Applications
11. mySAP CRM for Industries
12. mySAP CRM Implementation & Operation

SAP CRM (Customer Relationship Management) 2007

Download from Rapidshare or Mediafire.

Course Contents: Continue Reading …

SAP CRM configuration Best Practices

http://www.mediafire.com/?2r50saaf0dn

CRM Cookbook Download here

Contents
Cookbook: Individual Objects in the Interaction Center
1 Overview
1.1 Purpose of this Document
1.2 Overall Scenario
1.3 Required Steps
2 Modeling of the Individual Object “Boat” Continue Reading …