This document uses a short example to outline the most important steps that you need to complete before you can create and maintain your individual objects in the Interaction Center (IC SAP GUI).

The Company Boats International Inc. wants to use the Interaction Center (IC) to improve customer support for their sailing boats and motor boats. Therefore they need to be able to:

• Quickly create boats in the IC when a customer calls
• Find customers boats by boat ID and partner function
• Maintain relationships between business partners and boats
• View the boat history
  • Business transaction documents (such as activities and service orders)
  • Attributes
• Maintain a simple configuration with the IBASE
• Manage documents for each boat
• Create business transactions with reference to a certain boat (activities and complaints, for example)

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This Module presents an overview of the Meat scenarios and building blocks avaliable with the SAP Best Practices for the Meat Industry.

When you complete this learning module, you will be able to:

• Explain what the relevant building blocks of the SAP Best Practices for the Meat Industry are and how they relate to the meat scenarios
• Describe the detailed process steps of in the context of the entire industry scenario.
• Know the step by step implementation approach for the industry specific scenarios.

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Understand and articulate how netweaver addresses the information integration issues and what value is provided from

• Business Intelligence
• Knowledge Management
• Master Data Management

Articulate the high-level benefits of NetWeaver’s information integrated solutions.

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Identify the key business and technology issues (e.g., Pain Points) in people integration.

• SAP Enterprise Portal
• SAP Multichannel Access
• SAP EP/Collaboration

Understand and articulate how NetWeaver addresses the people issues and what value and benefit is provided.

Articulate the High-level benefits of NetWeaver’s people integrated solutions.

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ERP has been SAP’s core software solution since SAP was founded in ‘72. SAP has led the market since then and wants to continue growing in that area.

The ERP solution represents a huge revenue share of SAP’s current and future software revenues.

Topics Covered in this Presentation:

• The Solution
• Value Proposition and Scenarios
• Transition to mySAP ERP
• Consulting Services for mySAP ERP

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