In this Exercise on Sales Order Processing (PDF), you will be processing a customer order for the fictitious Fitter Snacker company—a manufacturer of snack bars. Fitter Snacker has two products, the NRG-A and NRG-B bars. The NRG-A bar touts “Advanced Energy,” while the NRG-B bar touts “Body Building Proteins”.

1. Creating an inquiry – An inquiry is a non-binding price quotation to a customer that tells them the price of a specific quantity of your product.
2. Create a Sales Order from an Inquiry – If the customer wants to place an order after receiving the inquiry, we can create a sales order from the inquiry so that we don’t have to reenter the basic data.
3. Create a Delivery for the Sales Order – In the SAP R/3 system, a delivery is a status that allows the warehouse to pick, pack and ship the order.
   • Stock/Requirements List – The stock requirements list shows the current inventory level, any outstanding sales orders as well as any planned production orders.
     Logistics ->Production ->MRP ->Evaluation ->Stock/Requirements List
4. Picking the order – With the delivery created, the order can be picked, packed and shipped. The SAP R/3 system has many capabilities to schedule these processes.
5. Post Goods Issue – In the SAP logistics terminology, we receive goods into inventory and issue goods from inventory to the production floor or to the customer. In the accounting world, we record business transactions by posting them to an account. Thus, when we post the goods issue, we record the change in stock level and financial position of the company as a result of sending the goods on their way.
6. Invoice the Customer – Perhaps as important as delivering the customer’s order on time an in good condition is properly billing the customer for their purchase. If we don’t invoice the customer, we aren’t likely to be paid. Thus, it is important to be able to determine which customers still need to be billed.
7. Receive payment from the Customer – Hopefully the invoice has prompted the customer to send in a payment for the snack bars they have received.

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